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FAQs

Answers You Need

Who are eMTBs good for?

Electric mountain bikes (eMTBs) are great for everyone for different reasons:

  • eBikes are a game changer for people with varying levels of fitness. Rather like a golf handicap, eBikes create a level playing field so that you can ride together at the same speed

  • For less experienced riders and anyone with limited fitness, off-road cycling becomes easily accessible

  • For serious cyclists, the extra range enables you to ride further and longer.

Will I have to pedal? How hard is it?

Yes!

Our eBikes (like the vast majority) are pedal assisted. So the motor only kicks in when you pedal. The German-engineered Fazua system is designed to give a natural cycling feeling with a smooth transition to powered riding as you start to pedal. There are three levels of assistance you can choose from:

  • Breeze - the lowest level of assistance, this gives you a gentle helping hand, a bit like a tailwind

  • River - the middle level - you can really start to feel this kick in as you climb hills

  • Rocket - does what it says on the tin - gives you a real boost on the climbs

 

The law in the UK says that above 25kmh / 15.5​mph, an eBike would become a powered vehicle (needing tax, insurance etc). That isnt to say you cant go faster that that, but if you want to you, will need to keep accelerating under your own pedal power because at that point, the motor disengages and the eBike becomes like a normal bike. 

How will I find my way around?

Nothing spoils a ride like getting lost or wasting time map reading. For rides from our key locations of Amberley, Brockenhurst and Queen Elizabeth Country Park, we provide a Garmin GPS pre-loaded with a selection of rides. You choose a route to suit your ability and fitness and our team will set you up with turn-by-turn satellite route guidance.

 

Booking a qualified mountain bike guide/coach is even better because, as well as showing you around, you will get tips on technique and an expert on hand in case of punctures or mechanical problems - and this is very affordable when shared by a group. We highly recommend Marmalade MTB who are British Cycling qualified Leaders & Coaches.

How long does the battery last? What if I run out?

It depends - on quite a number of factors:

  1. How much you use your motor and how much effort you are able/willing to put in.

  2. Rider weight is a factor - the lighter the rider, the longer the battery will last

  3. How hilly your route is - the more hills you use electrical assistance on, the faster your will use your battery

  4. The riding surface - in the same way that sticky muddy conditions make pedaling harder, they demand more of your motor, while the lower resistance of riding on hard, dry surfaces or tarmac will give you more range. 

If you use lots of power and are riding in tough conditions, the battery might only last a couple of hours, but if you use your power more sparingly and choose a less demanding route, you can ride for 4-5 hours. 

Before you set off, our team will talk you through everything, including how to use your phone or GPS unit to find  the most direct route home if you should run low. We can also send you off with a charger so that you can top up your battery when you stop for a drink or lunch - you'll just have to find a friendly pub/cafe and ask them nicely. For full day rides we can offer the option of taking a spare, fully-charged battery. 

How does delivery and collection work?

Instead of having a shop in a location that may not suit you, we bring the eBike(s) to you.

For full day and half day rentals we deliver (free of charge for 2 or more bikes) to:

  • Amberley train station (South Downs Way)

  • Brockenhurst train station (New Forest)

  • Queen Elizabeth Country Park

  • Petersfield train station (with direct bike route direct to Queen Elizabeth Country Park)

We can offer delivery / collection free of charge to your accommodation for multi-day bookings

Subject to availability, we can offer delivery/collection in other locations in the South Downs or New Forest - please contact us 

What do I need to bring?

You will definitely need:

  • a credit card to lodge a pre-authorisation deposit

  • a helmet - but we can provide if you don't have one

  • a water bottle - but we can provide if you don't have one

  • clothes to ride in

  • suitable shoes - trainers with a fairly flat sole are ideal.

  • pockets or a small backpack to carry snacks and spare layers

We would also recommend bringing:

  • a charged mobile phone

  • a waterproof jacket

  • gloves - ideally cycling-specific for comfort and protection.

  • a change of clothes - we can look after a bag if you come by train.

  • snacks - our mobile workshops do stock some and there are plenty of pubs serving food near all our locations but we suggest bringing flapjacks, energy bars, chocolate bars, fruit etc. 

Which payment methods do you accept?

We take payment by credit card at the time of booking, then we will ask you for a pre-authorisation as a deposit on the bike when you take it.

What is your policy for stolen or damaged eBikes?

Our eMTBs are worth almost £4000 each and we ask you to look after them as if they were your own. We aren't worried about punctures and tyre damage - they happen. Our eBikes are designed to be ridden off road and in wet, muddy conditions so they aren't easy to damage, but if you are unlucky enough to damage the bike or have it stolen, you will have to pay for it . We will charge you at fair rates from your damage deposit.

Do you offer multi-day rentals?

Yes, we offer multi-day rentals and can offer delivery and collection of bikes to your door. Please contact us for pricing and availability.

Can children ride eBikes?

Yes, absolutely, but there are a couple of considerations.

  • it is illegal for a child under 14 years to ride an eBike on the road, but riding off public roads is fine.

  • Models with child sizes are few and far between and availability of these is very limited. For the time being, the smallest eBike in our range will fit anyone who is 5'0" tall. We plan to have more smaller bikes in future.

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©2020 by Southern Ebike Rentals Limited. UK Registered company 12974035